Airline revenue accounting is a specialised process that most accountants cannot perform. It was becoming difficult to find a pool of talent with this expertise where BMI is located, and salaries were increasing rapidly. Outsourcing to Kale was not simply a labor arbitrage strategy. It allowed BMI to focus on its core business, shifting the accountability for process best practices, monitoring business changes in the airline industry, and understanding the impact to BMI, infrastructure, service quality, and year-on-year improvement in the service levels.
Kathleen Goolsby,Outsourcing Journal, July 2007www.outsourcing-journal.com
